Privacy Policy
No-spam guarantee
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We at CoachNetwork thoroughly detest spam. So, if you sign up for our newsletter, we promise not to pass your email address on to any third parties, including our members, and we also promise to send you ONLY:
- The monthly update that you've requested; and
- Any VERY special offers (these are rare!) that we think may be of interest to you.
If for any reason you decide to remove yourself from our list, you can just click the 'unsubscribe' link that's found at the bottom of our emails. This will instantly remove all trace of you from our database. If this automated process fails to work (heaven forbid!) please contact us with your request and we will manually ensure you are taken off the system.
The details
CoachNetwork Pty Ltd (ACN 124 456 908) (“CoachNetwork”) understands that you value your privacy and wish to have your personal information kept secure. For these reasons, CoachNetwork places a high priority on the security of the information we hold. We have developed this policy to inform you of how we manage your personal information and maintain its integrity and security.
We are bound by the Privacy Act 1988 and must comply with the National Privacy Principles. You can find more information about the Privacy Act and the National Privacy Principles on the Federal Privacy Commissioner’s website at www.privacy.gov.au .
While we believe in keeping your personal information highly secure, we also believe that you have the right to be informed about how we deal with that information so, if on reading this policy you are unclear on any of the matters or simply want more information, please contact us on the telephone number or addresses below.
Collecting Personal Information
We aim to collect personal information only if it is relevant and necessary in providing the service or product you have requested from CoachNetwork. In general you can assume that we collect and hold the following information:- Name
- Address
- Email address
- Telephone and fax number
- Organisation (if applicable)
- Credit card details if paying by credit card
We only collect this information from you directly. Naturally we collect and hold a broad range of personal information gathered during the course of providing our products and services. However, as stated above, we strive to ensure that we collect and hold only that personal information which is relevant and necessary to your specific matters.
Purposes of Collection
We collect information primarily to record appropriate details for any order you have placed with CoachNetwork. We may also use the information:- To send you newsletters
- To invite you to forthcoming events
- To inform you of our products and services
- To inform you of developments at CoachNetwork.
Third Parties
The following third parties may have access to personal information:- IT technicians may have access when providing on-site support although it is our practice for them to work under supervision
- File storage services
- PayPal
- Is required by law
- Is authorized by law or
- You have consented to our disclosing the information about you.
Personal Information Quality
We aim to ensure that your personal information is accurate, complete and up to date. To assist us in this, you need to provide true, accurate, current and complete information about yourself via your online account and profile.Securing your Personal Information
We are committed to maintaining the security and confidentiality of the data you provide us and we will take all reasonable precautions to protect your personal information from unauthorized disclosure, use or alteration.We have the following security measures in place to protect your information:
- Our offices are securely locked after hours and after hours access to the building is protected by security alarms set with individual PIN codes;
- We do not store physical or printed copies of your personal information (only electronic);
- All staff are required to sign CoachNetwork’s Policy and Procedures covering privacy and confidentiality of your information;
- Access to all information is password protected; and
- Our website is protected by a firewall.
Accessing your Personal Information
You have a right to access all personal information that we hold about you. This can be done at your convenience by logging into the website and viewing your account and profile information.We are not required to provide access where:
- Denying access is required or authorized by law; or
- Providing access would be unlawful.